The reference interview today : negotiating and answering questions face to face, on the phone, and virtually /
More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user's information nee...
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| Format: | Book |
| Language: | English |
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Lanham, Maryland :
Rowman & Littlefield,
[2014]
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