The customer culture imperative : a leader's guide to driving superior performance /
What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your business Based on more than 60 studies and the authors' three-year proprietary research project with more than 100 companies, The Custom...
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Format: | Book |
Language: | English |
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New York :
McGraw-Hill Education,
©2014
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Internet
This item is not available through BorrowDirect. Please contact your institution’s interlibrary loan office for further assistance.Stanford University
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