Be our guest : perfecting the art of customer service /
The world-renowned Disney Institute reveals the strategies that have sealed Disney's extraordinary reputation when it comes to customer service. Now available in paperback. Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve t...
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Disney Editions,
2003
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| Edition: | 1st pbk. ed |
| Subjects: |