Feedback toolkit : 16 tools for better communication in the workplace, second edition /
Using the ToolkitAbout FeedbackWhen Feedback WorksWhat Gets in the WayGeneral GuidelinesApplying the GuidelinesThe Importance of DialogueTools for Giving FeedbackLearning from MistakesA "What Are We Doing" MeetingExpectations for ExchangeProject DebriefingHow's Our Team Doing?Manageme...
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| Format: | Book |
| Language: | English |
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Boca Raton, Fla. :
CRC Press,
©2011
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| Edition: | 2nd ed |
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Table of Contents:
- Using the Toolkit; About Feedback; When Feedback Works; What Gets in the Way; General Guidelines; Applying the Guidelines; The Importance of Dialogue; ; Tools for Giving Feedback; Learning from Mistakes; A "What Are We Doing" Meeting; Expectations for Exchange; Project Debriefing; How's Our Team Doing?; Management by Wandering Around; Positive Feedback for Teams; Conducting a Performance Review; Acid Bath Feedback; Providing Feedback as a Mentor; Open-Book Management Tools for Receiving Feedback; Preparing to Receive Feedback; Guidelines for Receiving Feedback; Don't Forget SARA (Surprise, Anger, Rationalization, Acceptance); Feedback from Staff; Feedback from Your Boss; Feedback from Peers; Feedback from a Coach; Feedback from Questionnaires